Get help
Email: [email protected]
Response time: Within 1 business day for paid customers; best-effort for trial users.
Common questions
The Outlook add-in shows "Sign-in failed"
The most common cause is the Microsoft Entra app missing the access_as_user scope or pre-authorization for Office.js client IDs. See crossover.brantnersolutions.com for the full SSO setup checklist, or email support with the error code shown on the failure screen.
An admin signed in but doesn't see the dashboard
Verify the user is in the configured Admin group (set on the Settings page), or that they're recorded as the Bootstrap Admin (the first person who ever signed in). Operators only see "My Report" / "Previous Shift" / "Hour-by-Hour" tabs.
Summary emails aren't being delivered
Check the Settings page → SMTP test button. The sender attempts Microsoft Graph first (delegated Mail.Send scope), then falls back to the configured SMTP server. Both must be reachable from the server host.
How do I report a bug or security issue?
Email [email protected]. For security-sensitive reports, please mention "security" in the subject line so we can prioritize.